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Wednesday
November 2018
6:32 PM IST
News Headlines
India to host Italy on grass in Kolkata        It won't be easy for Mary Kom, says High Performance Director Nieva        Sensex rebounds 332 pts on easing crude, rupee gains        Govt mulls second round of 2,500 MW medium-term PPA auction        UK says Brexit deal 'almost within touching distance'        Trump criticises Macron again over European defence remarks        Infiltration bid foiled by Army in J&K, two terrorists killed        Delhi's pollution remains 'severe' as light showers further deteriorates air quality: authorities        Flipkart Group CEO Binny Bansal quits over 'serious personal misconduct' charges        Preparing for Australia tour by watching videos: Shami        India invites Swedish companies to explore investment opportunities        Govt cancels ED officer Rajeshwar Singh's leave        175 dead, over 10,000 affected by Nigeria cholera outbreak        Lankan parties move SC against Parliament dissolution by Prez Sirisena        Delhi pollution: Task forces conducts meetings on WhatsApp for urgent decisions        PM slams Rahul, Sonia for questioning note ban; need no certificate from those on bail        70 per cent turnout in first phase of Chhattisgarh polls: EC        Union Minister Upendra Kushwaha attacks NDA ally Nitish Kumar amid reports of RLSP MLA joining JD(U)        Mining Baron Janardhana Reddy Remanded in Custody Till November 24 for 'Shielding' Ponzi Scam Accused Father-Son        Death toll hits 25 from wildfires at both ends of California        
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Business News
Narvar raises USD 30Mn in Series C Funding round
 
(New Delhi, Aug 29, 2018): Narvar, the premium post-purchase customer engagement platform has announced receiving funds worth USD 30 million in Series C financing round led by Accel, who also led Narvar's Series A round.

Existing investors including Battery Ventures participated in the round, as well as new investors Salesforce Ventures and Scale Venture Partners. In conjunction with the financing, Ryan Sweeney, partner at Accel, will join Narvar's board. Since its founding in 2012, Narvar has raised USD 64 million in total funding.

"Accel has proudly been a Narvar partner from the start, and has watched the company's customer adoption, product innovation, employee culture and global market traction continue to flourish," said Sweeney.

Experts predict that by 2020, customer experience will overtake price and product as the key brand differentiator. Traditionally, retailers have been obsessed with acquisition and conversion, often neglecting the post-purchase phase of the journey. Narvar helps brands to engage customers at a time of high anticipation and build long-term loyalty with their customers.

By working with more than 500 of the world's most admired retailers, including Patagonia, Gap, Levi's, TUMI and Sephora, Narvar has created the industry standard for addressing the post-purchase opportunity. Narvar's robust, intelligent and customized SaaS platform provides powerful delivery tracking analytics, delivery notifications, returns management, seamless feedback collection and timely customer communications. The company has served nearly five billion customer interactions across 38 countries and 50 languages.

"We'll use this new investment to continue developing leading products for our customers while investing heavily in international growth to support global brands," said founder and CEO Narvar, Amit Sharma.
"Growing our direct-to-consumer business is a priority for us not only financially, but also strategically as it allows us to engage with a customer long-term and ensure the interactions are on-brand," said Charlie Cole, chief digital officer at TUMI.

"Differentiating the post-purchase experience represents one of the primary areas where brands can win against the major marketplace players, as it provides an opportunity to delight a customer and build long-term loyalty," added Cole.

With this new round of funding, Narvar will ramp up product innovation and R&D efforts while aggressively hiring to support its growing offices around the world. In the last 12 months, Narvar has doubled revenue and employee headcount, deepened its executive bench, and added more than 100 brands, including Costco and Lululemon, to its roster of customers. The company has also expanded its global footprint into APAC and EMEA - opening a London office and making its first leadership hires in Germany.

With Narvar, retailers realize additional revenue and lower shipping and returns-related contact volume by an average of 30 percent within days. Consumers who interact with Narvar-powered brands report being highly satisfied with their post-purchase experience.


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Govt mulls second round of 2,500 MW medium-term PPA auction
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Reliance Industries posts net profit of Rs 9516cr in Q2
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KERALA NEWS
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INTERNATIONAL NEWS
UK says Brexit deal 'almost within touching distance'
 London, Nov 13 (AP) Britain and the European Union are "almost within touching distance" of a Brexit
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175 dead, over 10,000 affected by Nigeria cholera outbreak
Lankan parties move SC against Parliament dissolution by Prez Sirisena
NATIONAL NEWS
Infiltration bid foiled by Army in J&K, two terrorists killed
 Srinagar, Nov 13 (PTI) Two unidentified terrorists were killed Tuesday when the Army foiled an infil
Delhi's pollution remains 'severe' as light showers further deteriorates air quality: authorities
Delhi pollution: Task forces conducts meetings on WhatsApp for urgent decisions
PM slams Rahul, Sonia for questioning note ban; need no certificate from those on bail
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